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Additional Resources
Policies
Policies
We encourage you to book
your catering request as early as possible to enable us to procure menu items
needed for your event. The Catering Manager should receive your request no less
than three (3) business days prior to your event. The following will need to be
confirmed when arranging service:
1. Date of Function
2. Department Hosting Function
3. Location of Function
4. Number of People Attending
5. Start Time
6. Pick-Up Time
7. Menu
8. Specials Arrangements
9. Person in Charge
10. Phone Number
11. Billing Information
Payment Terms are as follows
1. All functions need
Administrative approval. All functions need to have a cost center identified
and included for Administrative approval.
2. All catered services charged to an internal department will be invoiced
monthly.
3. All outside groups must prepay for any catering function.
4. Any services not charged to a cost center must be paid within 30 days of
invoice.
Please make checks
payable to: Morrison Healthcare
Delivery:
Delivery of all functions
will be provided by the Food and Nutrition Services Department within the
minimum guest required. If event does not meet the minimum requirement, the
option of pick up is available. Please contact the catering department to
arrange.,
Event Minimums
Main Campus Delivery:
$100
Off Site Delivery: $500 (non Cleveland Clinic main campus sites)
Pickup
When booking your
function please indicate a time for clean up after your event. Food and
Nutrition Services will return to clear your event at the scheduled time.
Equipment and supplies are responsibility of the host department until the
scheduled pickup time. Any equipment or supplies missing at the scheduled pick
up time will be charged to the host department at replacement cost.
Service:
All functions will be
served on disposable products. China, linen, silverware, glassware and floral
are exceptions that will be charged for accordingly. Please include any special
requests when booking your event. Please do not hesitate to contact the
Catering Manager, or Executive Chef to discuss any special menu items or
service needs.
Larger functions or
events that take place beyond normal business hours (6:00 am-5:00 pm, Monday
thru Friday) may require additional labor which is not included in the price
indicated in our catering menu package. In addition, food and supplies are
assembled based on the number of guests attending the event. We do not base the
amounts on an all-you-can-eat price. If an event needs additional food or
supplies over and above the initial amount requested, the Food and Nutrition
Services Department will be more than happy to replenish those supplies at an
added cost.
Orders received less than
three business days prior to the event may have limited menu options and/or
service capabilities. Please contact the Director of Retail Services, Retail
Manager, or System Executive Chef to discuss your needs and our ability to meet
your expectations.
Prices indicated in
CaterTrax are based on current indices, with the volatile market we work with,
there may be instances when we are unable to provide a quality product as
listed. We reserve the right to temporarily remove menu items should this
occur. Special arrangements can be made by directly calling your Catering
Manager or Executive Chef.
Due to Ohio Department of
Health Regulations, and food safety liabilities, it is our policy that food and
beverages not consumed during your event not be removed from the site of the
event. Your health and well being is our primary concern.
Cancellation
Cancellation or changes
in the number of guests or menu at your function must be made no later than 24
hours prior to the start of your function. Failure to do so will result in
financial responsibility for said function. Catered Events that require rental
equipment (linen, china, tables, chairs, tents, etc.) require 5 business days
notice of cancellation. Failure to notify the Food Service Department of
cancellation may result in financial responsibility for those expenses.